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You are now chatting with 'Devnag'

Devnag: Hello. Welcome to Adobe Technical Support.

Devnag: Hi, John.

Devnag: May I know the issue, please ?

John Leech: I have saved my pdf documents to my hard drive (MACBOOK PRO). When I try to open I get the following message: "Adobe Reader could not open 'Wakefield - Diagnosis and Social justice as Goals of Clinical Intervention.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).

John Leech: I think I may have mis-configured my adobe.

Devnag: Just to confirm, are you referring to Adobe Reader ?

John Leech: yes

Devnag: Thank you for the information.

Devnag: John, support for your free product is available through Adobe forums at forums.adobe.com and support portal at http://www.adobe.com/support/

Devnag: User forums are periodically monitored by Adobe personnel as well as the user community.

John Leech: also when I saved some other pdf docs the following extension was automatically added: pdf.WEBLOC

Devnag: Okay.

Devnag: I request you to please refer to the above given links.

John Leech: These are documents I saved from my Graduate School BlackBoard

Devnag: I request you to please refer to the above given links.

Devnag: Is there anything else I can help you with?

John Leech: no thanks

Devnag: Thank you for contacting Adobe. Good Bye.

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