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You are now chatting with 'Manjeet'
Manjeet: Hello! Welcome to Adobe Customer Service.
Manjeet: Hi Heather.
Heather: Hello. I hope you can help me.
Heather: I have been working on this now for 3 days and I am so frustrated with this program
Manjeet: Thank you for confirming.
Manjeet: I will be glad to check and help you in this regard.
Manjeet: May I have the serial number of the product you are referring to?
Heather: <taken out>
Heather: I was not prompted to register this software either
Manjeet: May I know what exact error message you are getting it?
Heather: I put the product key in while downloading
Heather: I am getting nothing.
Heather: It is almost like the program times out
Heather: It looks like it will open but nothing happens
Heather: When I try to access the photo editor from the organizer screen, it just says loading and eventually times out
Manjeet: Alright.
Manjeet: Please allow me a moment.
Heather: I have uninstalled and had dell reinstall and they couldn't even get it to work
Heather: So you are my only hope
Heather: I am operating on windows 7
Manjeet: May I know are you able to launch photo editor directly?
Heather: I cannot and have not seen the editor page at all since I downloaded PSE12. I can only see the organizer page
Manjeet: I see this is a Technical issue, let me transfer this chat to our Technical support to assist you better in this regard.
Manjeet: Please stay online while I transfer this chat to our Technical support team.
Heather: Ok thank you
Please wait while I transfer the chat to the appropriate group.
You are now chatting with 'Chandhar'
Please wait while I transfer the chat to the appropriate group.
You are now chatting with 'Arunkumar'
Arunkumar: Hello. Welcome to Adobe Technical Support.
Arunkumar: Hi Heather.
Heather: Hello. I really hope you can help me
Arunkumar: I understand that you are facing the issue with launching of Photoshop Elements 12. Is that correct?
Heather: I am have a problem getting the Photo editor to come up
Heather: I can however get the organizer to come up
Heather: The photo editor does nothing
Arunkumar: Thank you confirming. I will be glad to assist you with this.
Heather: Thank you
Arunkumar: Please allow me 2-3 minutes while I check this for you.
Heather: ok
Heather: I have not activated my Product key with Adobe either
Heather: I only entered it while downloading the sofetware
Arunkumar: Okay.
Arunkumar: Thank you for staying online.
Arunkumar: Now press alt ctrl delete at the same time to open task manager.
Heather: ok
Heather: open
Arunkumar: Please close all the Adobe processes running such as AAM updater AAM updater notifier Crash Daemon and Core Sync.
Arunkumar: Also close the Adobe Photoshop process running .
Heather: Flash player?
Arunkumar: End only the Adobe process.
Heather: It is Adobe flash player
Heather: I don't see any other Adobe program running
Arunkumar: Please close the Photoshop Elements 12 running.
Heather: ok
Heather: done
Arunkumar: Now try to launch Adobe Photoshop Elements 12 and try to open Editor.
Heather: It did the same thing. Nothing.
Arunkumar: Okay.
Arunkumar: I am sorry for the delay.
Heather: its ok,
Arunkumar: C:\ProgramData\Adobe\SL Store folder.
Heather: I had no problem with the trial PSE11
Arunkumar: Okay.
Arunkumar: Navigate to the above location.
Heather: Opened
Arunkumar: move the contents of SL Store to desktop.
Heather: ok
Heather: the folder is empty
Heather: and the 3 files are on my desktop
Arunkumar: Now please try to launch Photoshop Elements 12.
Heather: Same problem, only the organizer will come up
Heather: Still cannot get the editor to load
Arunkumar: Okay.
Arunkumar: Navigate to C:\Program Files (x86)\Common Files\Adobe.
Arunkumar: Rename OOBE, Adobe Application Manager folder to old1 and old 2.
Heather: I only see OOBE
Arunkumar: Please rename it oobeold.
Heather: I did
Arunkumar: Now please try to launch.
Heather: I got a error message when I opened the organizer. The editor still wouldn't come up
Arunkumar: May I know exact error you are getting?
Heather: The message said: Adobe Application Manager,required to start your trial, is missing or damaged.
Arunkumar: Okay.
Arunkumar: Now we will go ahead and install Adobe Application Manager.
Heather: ok
Arunkumar: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
Arunkumar: Please refer the above link to download and install Adobe Application Manager.
Heather: Ok I think it is done
Arunkumar: Now please click on Adobe Application Manager and update it.
Heather: It is updating Adobe Application manager
Arunkumar: Okay.
Heather: wow this takes some time....
Arunkumar: Okay.
Arunkumar: May I know the status please?
Heather: Looks like it is almost done
Arunkumar: Okay.
Heather: I got a error message that windows detected that the program did not run correctly
Heather: also all my desktop Items are gone
Heather: even the start menu
Arunkumar: May I know if you are using dual monitor?
Heather: no I am not
Arunkumar: Okay.
Arunkumar: May I know if you are able to see the Photoshop icon?
Heather: I cannot see ANY program
Heather: just this screen
Heather: no shortcuts, nothing on my desktop
Arunkumar: Okay.
Heather: What do I do?
Arunkumar: In this case we will restart the system and try to launch Photoshop Elements 12.
Arunkumar: I will provide you the link to share the screen.
Heather: ok
Heather: How will I stay in contact with you?
Arunkumar: < taken out>
Heather: done and put my name in
Arunkumar: Okay.
Arunkumar: Please do stay online.
Heather: ok
Heather: What is going on?
Arunkumar: Share the screen.
Heather: How? there is nothing on this page to click
Heather: it says at the top check our troubleshooting page for further assistance
Heather: can you see my screen?
Arunkumar: Please close and re open Connect link.
Arunkumar:< taken out>
Arunkumar: Open the link in Internet explorer.
Heather: still blank
Arunkumar: Okay.
Arunkumar: In this case please go ahead and restart the system and contact us back so that we can better assist you with this.
This is what I have been dealing with.... No answers and I am frustrated!