Jeff,
Relaunching CC didn't resolve my difficulites.
Before I do the steps in the article can you please clarify a couple of things:
- Should I uninstall every Adobe app I have, or just those that don't appear to be installed according to CC?
- If I only need to uninstall the apps that aren't showing up in CC have you got any ideas how to get into my 'other account'? Currently CC shows just three apps installed. My 'other account' has about a dozen apps (including the CS6 versions).
- Should I also uninstall the CS6 versions of the same apps? (I use Font Explorer X and I don't think it has yet released CC plugins. I probably still want access to at least AI CS6 and ID CS6)
- The linked article lists multiple 'Solutions'. Are these intended to be stand-alone solutions, or am I meant to follow them linearly? Should I complete Solution 1 and then reinstall the apps and see how I go? Or should I work methodically through all four Solutions before I start reinstalling?
Cheers