They were going to charge me AU$50 a month, up from AU$20 last year. Which is of course a totally unreasonable 250% of last year's cost. I was going to cancel and contacted Adobe. They told me I am entitled to AU$30 a year as a previous CS6 owner. But they can't change it now, the automatic higher rate must stand and this change needs to be made manually, when the subscription ends.
Even though they have in my profile that I'm a CS6 user, and that's why I've been paying the lower rate, I must ring and request the change on the exact day my subscription ends. So I'm quite surprised to learn that one of the world's largest software corporations doesn't have an accounting system that allows such a change to be made to users' subscription programmes automatically based on their profile, or failing that, in advance.
Maybe I'm getting a bit cynical, but I just have the nagging feeling that perhaps they do have a reasonably good accounting system, and the real issue is profit over customer relations. They just want to make it as difficult as possible for users to claim what Adobe admits they are entitled to. In fact they will not even point this out until you ring them up and complain. So most users will be automatically placed on the over-inflated 250% price, some will complain, perhaps some will quietly leave, and there will be maybe a significant number who don't pay too much attention to their spend who will just suck it up. And maybe those are the only customers Adobe really wants.
