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Re: Crash on start

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More information needed for someone to help... please click below and provide the requested information

-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

 

What is your exact brand/model graphics adapter (ATI or nVidia or ???)

What is your exact graphics adapter driver version?

Have you gone to the vendor web site to check for a newer driver?

For Windows, do NOT rely on Windows Update to have current driver information

-you need to go direct to the vendor web site and check updates for yourself

ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

 

do you have dual graphics adapters?

Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed

IF YES, read below

-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html

-http://forums.adobe.com/thread/1001579

-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0

-link to why http://forums.adobe.com/message/4685328

-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

-HP Fingerprint/Password conflict http://forums.adobe.com/thread/911575

-Mac Utility http://forums.adobe.com/thread/1017891?tstart=0


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