TonyaLeu
What version of Premiere Elements are you using and on what computer operating system is it running? I am guessing either version 11 or 12.
Adobe Chat is not likely to assist you in troubleshooting this issue if you are working with version 11 which is not the current version.
Whatever the case, the following may help you.
Please review and consider the detailed troubleshooting in the blog post on this type of issue, and then let us know if any of that worked for you.
ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open
Thank you.
ATR