SG
YvonH.kap has long since started a new thread specific to the issues faced by this user.
Lots of active troubleshooting going on in that thread, including the latest troubleshooting strategy to include Premiere Elements 12
as a troubleshooting tool.
There have been many Premiere Elements 9 threads of late with this same type of problem. It is getting to be an epidemic. So, YvonH.kap
is not the only one facing a gray window.
ATR